Our Terms of Service

Effective Date: June 4, 2025

Company Name: Enthelot / Enthelot Studio

Official Payment Methods

  • M-PESA Till Number: 423 6688 – Enthelot Studio

  • M-PESA Phone Number: 0722 33 09 54 – Isaac Njoroge

⚠️ No other payment methods are accepted. No exceptions.

1. Acceptance of Terms

By accessing or using any services provided by Enthelot Hosting, you agree to be legally bound by these Terms of Service. If you do not agree, you must not use our services.

2. Services Provided

Enthelot Hosting provides services including, but not limited to:

  • Web hosting

  • Domain name registration

  • Email hosting

  • Server space rental

  • Website backups and maintenance

Service features, limits, and billing cycles are defined in the client’s selected plan, invoice, or service agreement.

3. Cancellation & Early Termination Policy

All hosting services are offered on a contractual billing cycle (monthly, annual, or multi-year).

Advance Cancellation Requirement

Clients on annual or long-term plans must submit a written cancellation notice at least thirty (30) days prior to the next billing or renewal date.

Early Termination Fee

If a client:

  • Cancels after the start of an annual or long-term billing cycle, even if the service period has commenced by one (1) day, or

  • Fails to provide the required 30-day advance written notice,

then the client agrees to pay an Early Termination Fee equal to forty percent (40%) of the total package value for the active billing term.

Non-Refundability

  • The 40% cancellation fee is mandatory and non-negotiable.

  • Any remaining balance, if applicable, must be settled before account closure.

  • No refunds will be issued for unused service time unless explicitly stated in writing by Enthelot Hosting.

This policy aligns with industry-standard SaaS and hosting practices and is necessary to cover infrastructure, licensing, and administrative commitments incurred at service activation.

4. Payments

All payments must be made exclusively through:

  • M-PESA Till 423 6688

  • M-PESA Number 0722 33 09 54

Payments are due according to the agreed billing cycle. Failure to pay on or before the due date will result in automatic service suspension.

5. Non-Payment and File Deletion Policy

In the event of non-payment:

  • Services will be suspended after the due date.

  • After thirty (30) days of non-payment, all files, websites, emails, and backups will be permanently deleted without further notice if no prior communication has been made.

This action is irreversible, and Enthelot Hosting bears no liability for data loss resulting from non-payment.

6. Client Responsibilities

Clients are responsible for:

  • Maintaining accurate and up-to-date contact information

  • Regularly backing up their own data

  • Using services strictly for lawful purposes

  • Ensuring timely payment to avoid service disruption

7. Use of Services

Clients may not use Enthelot Hosting services to:

  • Host or distribute malware, phishing content, or illegal material

  • Engage in spam, hacking, or network abuse

  • Violate intellectual property rights or Kenyan law

Violations will result in immediate termination without refund.

8. Privacy and Data Protection

We process personal data strictly for service delivery, billing, and account management, in compliance with the Kenya Data Protection Act, 2019.

9. Limitation of Liability

Enthelot Hosting shall not be liable for:

  • Loss of income, business, data, or clients

  • Downtime caused by third-party providers, maintenance, or force majeure

  • Any damages exceeding the amount paid for services in the preceding thirty (30) days

Services are provided “as is” and used at the client’s own risk.

10. Intellectual Property

Clients retain ownership of their content. However, clients grant Enthelot Hosting limited rights to host, store, back up, and technically display such content as required to provide services.

11. Service Termination

Clients may terminate services subject to Section 3.
Enthelot Hosting reserves the right to suspend or terminate services for:

  • Non-payment

  • Abuse or violation of these terms

  • Illegal or unethical activity

No refunds apply in cases of termination for breach.

12. Force Majeure

Enthelot Hosting is not liable for service delays or failures caused by events beyond reasonable control, including natural disasters, power outages, government actions, or internet failures.

13. Amendments

We reserve the right to amend these Terms of Service at any time. Continued use of services constitutes acceptance of the updated terms.

14. Dispute Resolution

Disputes shall be resolved amicably where possible. Failing that, disputes will be settled through arbitration in Nairobi, governed by the Arbitration Act of Kenya, under Kenyan law.

15. Contact Information

Phone: 0722 33 09 54
Email: info@enthelot.co.ke
Address: Westview F1-8, Kihunguro, Ruiru, Kenya

By using Enthelot Hosting services, you confirm that you have read, understood, and agreed to these Terms of Service.