Our Privacy Policy

1. Introduction

This Privacy Policy explains how Enthelot Hosting collects, uses, stores, and protects your personal data. By using our services, you agree to the terms outlined here.

We are committed to safeguarding your privacy in compliance with the Kenya Data Protection Act, 2019.

2. Information We Collect

We may collect the following personal data when you use our services:

• Full name

• Phone number

• Email address

• Postal or physical address

• M-PESA payment confirmations

• Domain names registered

• Server and website usage logs

• Communications with support

We do not collect unnecessary or sensitive data unless required to deliver specific services.

3. How We Use Your Information

Your data is used for the following purposes:

• To register and manage your hosting account

• To process and confirm your payments

• To provide technical support and respond to inquiries

• To notify you of service updates, invoices, or downtime

• To comply with regulatory obligations in Kenya

• To protect our network, systems, and clients

We do not sell, rent, or share your data with third parties for marketing.

4. Legal Basis for Processing

We process your personal data under these legal grounds:

• Contractual obligation – to provide and manage your hosting services

• Legal obligation – to comply with tax and regulatory requirements

• Legitimate interest – to improve our services and protect our systems

• Consent – for communications or optional marketing (when applicable)

5. Data Storage and Retention

• Your data is stored securely on our systems and trusted partners (e.g., domain registrars).

• Access is limited to authorized personnel only.

• We retain client data for up to 12 months after service termination unless required by law.

• Files and website data are deleted permanently after 30 days of non-payment if no communication is received.

6. Data Sharing and Disclosure

We may share your data only in the following cases:

• With domain registrars for domain-related services

• With regulatory or legal authorities upon formal request

• With payment partners (e.g., Safaricom M-PESA) for confirmation

• With IT partners under strict confidentiality where needed

We never share your data for advertising or profiling purposes.

7. Your Rights

Under the Kenya Data Protection Act, you have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Withdraw consent (if previously given)

• Object to data processing in specific circumstances

• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise your rights, contact us at info@enthelot.co.ke.

8. Cookies and Logs

Our website and servers may use basic cookies or access logs to:

• Improve site functionality

• Monitor uptime and usage patterns

• Ensure security and prevent abuse

You may disable cookies in your browser settings. No personally identifiable information is collected via cookies without your consent.

9. Data Security Measures

We take strong security precautions, including:

• Secure server environments

• Data encryption and firewalls

• Restricted access control

• Regular backups and monitoring

While we take all reasonable precautions, no system is 100% secure, and we cannot be held liable for breaches beyond our control.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on our website or sent via email. Your continued use of our services means you accept the changes.

11. Contact Us

If you have any questions or need to make a data-related request:

info@enthelot.co.ke
0722 33 09 54
Westview F1-8, Kihunguro, Ruiru, Kenya

By using Enthelot Hosting’s services, you confirm that you have read and understood this Privacy Policy.